This policy explains how Sharp Alpha Algo(“we”, “us”) collects, uses, and protects your personal data when you use our website and services.
1. Data we collect
- Account data: name, email address, password (hashed).
- TradingView username: required to grant indicator access.
- Billing data: processed by our payment provider; we do not store full card numbers.
- Usage data: pages viewed, features used, IP address, browser, device type.
- Communications: emails and support messages you send us.
2. How we use your data
- To provide and operate the service (granting indicator access, processing subscriptions).
- To respond to support requests and communicate updates about the service.
- To improve our products through aggregated, anonymised analytics.
- To send marketing emails — only if you opt in. You can unsubscribe at any time.
- To comply with legal obligations.
3. Legal basis (UK / EU users)
We process your data on the following legal bases under UK GDPR / EU GDPR: (a) contract — to deliver the service you signed up for; (b) legitimate interests — to operate, secure, and improve the service; (c) consent — for marketing emails and non-essential cookies; (d) legal obligation — for tax and accounting records.
4. Data sharing
We share data only with service providers who help us operate the service: payment processors, email providers, analytics providers, and TradingView (for indicator access). We do not sell your personal data.
5. Cookies
We use cookies for essential session management and, with your consent, anonymised analytics. You can control cookies through your browser settings.
6. Data retention
We retain account data for as long as your account is active, and for up to seven years after closure for tax and legal purposes. Anonymised analytics data may be retained indefinitely.
7. Your rights
Depending on your jurisdiction, you have rights to access, correct, delete, port, or restrict processing of your personal data. Contact support@sharpalphaalgo.com to exercise any of these rights.
8. Security
We use industry-standard measures including encryption in transit (TLS) and at rest, hashed passwords, and access controls. No system is perfectly secure; please use a strong, unique password.
9. International transfers
Your data may be processed outside the country where you reside. Where this happens, we rely on appropriate safeguards such as Standard Contractual Clauses.
10. Changes
We may update this policy from time to time. The effective date at the top of the page reflects the latest revision.
11. Contact
Questions, requests, or complaints can be sent to support@sharpalphaalgo.com.